Workforce Optimization
Comprehensive Reporting
Online Access to Schedules
Vacation Planning
Real-Time Adherence
Frequently Asked Questions:
- Is The Analyst Group currently hiring?
The Analyst group is always looking for professionals in the workforce management field. At any time, please send your cover letter and resume directly to Human Resources (hr@tagwfm.com).
- How can I apply for a job at The Analyst Group?
Please send your resume and cover letter directly to Human Resources (hr@tagwfm.com).
- Does The Analyst Group provide scheduling services to only Contact Centers?
No. Please contact the analyst group to find out what type of solutions we can provide for your company.
- Can The Analyst Group forecast the volume and schedule agents for tasks other than call volume?
The Analyst Group is capable of accurately forecasting volume for email, fax, web chat, or any other activity. The Analyst group can also produce schedules for each of these activities as well as other non-demand activities.
- What is the contract length for your services?
We offer our services on a month-to-month basis so we are constantly striving to earn your business.
- Do you offer planning/budgeting services for contact centers?
The Analyst Group is capable of providing accurate and thorough planning/budgeting services as requested. Contact The Analyst Group for more information on these services.
- What is Pipkins, Inc.?
Pipkins, Inc. is a leading supplier of workforce management software for commercial call centers, providing sophisticated forecasting and scheduling technology. For more information visit www.pipkins.com
- How do we contact The Analyst Group for a proposal?
Please contact The Analyst Group via the contact page. You can also contact the sales team directly.
- What type of customer service does The Analyst Group provide its customers?
The Analyst Group can be reached by phone 7:00 AM to 7:00 PM Central Time. We can be contacted through email at any time and will respond by the next business day.
- Are there different packages that can be purchased to save money or receive additional benefits?
Yes. Please contact our sales team for more information about the different service packages we offer.
