Workforce Optimization
Comprehensive Reporting
Online Access to Schedules
Vacation Planning
Real-Time Adherence
The Analyst Group is a collection of contact center industry specialists with the know-how to provide effective solutions to various problems that can keep your call center from achieving its optimal level of service. We have years of experience helping our customers with their forecasting, scheduling and reporting needs. Contact us to find out how we can help you.
The Analyst Group has chosen Pipkins Vantage Point Suite as its solution for workforce management. With Pipkins array of products, we are able to provide our customers with the following benefits.
- Advanced Forecasting with patented Merlang algorithms
- Scheduling in Skill-Based environments using SkillSense technology
- Easy to use point-and-click graphical Schedule Management tools
- Total ACD Integration for Data Collection across multiple sites and timezones
- Workload distribution/automation with Multiple Application Server (MAS)
- Comprehensive Analysis and Reporting capability
- Complete Multi-site Management Attendance Preferences
- Support for Multi-media environments
