Workforce Optimization

Comprehensive Reporting

Online Access to Schedules

Vacation Planning

Real-Time Adherence

Exceptional customer experiences start with us

Every customer interaction is a unique opportunity to make a connection. Critical to this connection is the ability to offer information, services and products to customers in a seamless and timely manner.

At The Analyst Group, we understand that call centers have special needs. We are a leading provider of workforce management solutions for call centers of all sizes and complexities. We provide the tools call centers demand, and we help them use those tools to achieve optimal efficiency and productivity. Our team of experts has years of experience providing clients with accurate forecasting, effective scheduling, comprehensive reporting, and more.